Nayelle

Nationwide Shipping (Pakistan)

• Delivery time: 4-5 working days

• Payment options: Cash on Delivery (COD), Bank Transfer, Credit/Debit Cards
  
  

International Shipping

• COD is not available

• Payment via Master/Visa Card or Bank Transfer (in advance)

• Delivery time: 15–20 working days

• Shipping charges calculated at checkout based on location

• Custom duties/taxes, if any, are to be paid by the customer

• No returns, exchanges, or refunds on international orders

Order Cancellation

• Orders can be cancelled before dispatch only

• Our dispatches go out daily at 6 PM

• To cancel, contact us via WhatsApp (+92 314 4764170) or message us on Instagram before dispatch

• We reserve the right to cancel orders due to unavailability, pricing errors, or other valid reasons

At Norel Official, we aim to provide you with products you’ll love. However, if there’s an issue with sizing or a faulty item, we offer an exchange option for domestic orders only.

Exchange Eligibility

• Exchanges are allowed only for size issues or damaged/faulty items.
  
  

• Products must be:
  
  

• Unworn and unused

• In original packaging with tags attached

• Requested for exchange within 3 days of delivery
  
  

How to Request an Exchange

• Contact us via WhatsApp at +92 314 4764170 with your order number and issue details.

• Once approved, ship the item back to us (delivery charges are the customer’s responsibility).

• After inspection, we’ll dispatch the replacement item.
  
  

Important Notes

• No cash refunds are offered.

• In case your desired size/item is unavailable, a store credit will be issued for future purchases.

• We do not accept returns or exchanges on sale or discounted items.

• International orders are final sale — no returns or exchanges.